Ten years ago, records and information management looked very different than it does today, and continues to evolve hand-in-hand with technology. From a historical perspective, we examine how the industry has evolved over time, the current landscape in Australia and what the future holds. With the target date of the Digital Continuity 2020 Policy approaching quickly, digital transformation is on every agency’s radar, with many scrambling to implement change in order to align themselves with the new principles. We examine the role that digital transformation plays in records and information management, and how cloud technologies and complimentary software suites are changing, influencing and working with traditional eDRM systems. We also take a look at common challenges with integration and migration between line-of-business applications, and best-in-class approaches for success.