Who we are.

Australian Records and Information Management Specialists.

Miktysh is a multi-award winning, team of Australian records and information management specialists who deliver strategic solutions that enable simple and effective management of enterprise content, records and information. Through the provision of information systems that capture, organise, analyse and make sense of information, we deliver high performing assets that unlock the potential of our clients’ businesses.

At Miktysh we are more than just software implementation specialists. We also provide strategic advice that assists organisations in increasing productivity and improving operational efficiency. Our advice equips leadership teams with the knowledge and confidence required to decide where to invest their time and resources to maximize profitability.

We empower our client organisations by;

  • Implementing and optimising software that improves collaboration, enterprise content and information governance
  • Delivering strategic advice to enable refinement of records and information management to improve productivity, profitability and legislative compliance
  • Facilitating ongoing and once-off content migration services to enable a move between repositories and to allow employees to work where and how they want
  • Training employees to ensure organisations have knowledgeable teams on the ground who know how get the most from their enterprise content management systems
  • Delivering in-depth technical expertise to ensure enterprise content management systems are utilised and fully optimised
  • Providing a scalable outsourced service to complement and/or augment the skill set of in-house team members
  • Sourcing and vetting candidates with the appropriate technical skill set and organisational fit

Together with our clients, we have delivered outstanding solutions. Since inception in 2008, Miktysh’s client base has grown significantly to include many prominent local, state and federal government agencies, government owned corporations and large private corporations across Australia, proving we are top-tier records and information management specialists.

The services we offer.

Advisory Services

Our national team of advisors take a holistic approach to strategy development by bringing together and harnessing the full potential of an organisation’s team, service offering and intellectual property, paired with the best technology on the market. Our strategic, advisory services include;

  • Information strategy and governance
  • Records and information management standards, policy and procedures
  • Records management audits and compliance assessments
  • Enterprise content management
  • Business classification scheme (BCS), retention and disposal schedule (RDS) and metadata reviews
  • eDRMS health checks and security assessments

Implementation, Configuration & Integration

Miktysh helps clients improve their records and enterprise content management systems and workflow processes, to maximise efficiency and return on investment. We offer a range of high performing, well-known applications including RecordPoint, Content Manager, SharePoint, Office 365, Objective, EzeScan, inMailX, OnePlaceMail, ControlPoint and Structured Data Manager. Corresponding services include;

  • Implementation, configuration and integration of our product suite
  • Strategic planning and project management
  • Customisation
  • Workflow solutions
  • Integration with other line-of-business applications
  • Data migration between platforms

Support & Managed Services

Our support services align clients with our team of experts to provide technical eDRMS support and records management advice. We offer a variety of service options to meet operational and budgetary requirements, from responsive support for when the need arises, to a proactive managed service or fully outsourced support.

  • Content Manager and RecordPoint technical support
  • Records management support and advice
  • Flexible models include monthly ongoing support or block hours
  • Records management as a service
  • Content migration between applications and eDRM systems


Our team of Australian records and information management specialists are accredited with a Certificate IV in Training and Assessment, and have extensive real world experience in the records and information management discipline. We deliver training Australia wide, and have a spacious, dedicated training room in our Brisbane office, or our team can deliver the training at a location of your choice. We offer;

  • SharePoint, Office 365, RecordPoint and Content Manager courses
  • Group and one-on-one training
  • Tailored learning curriculums
  • Training for the additional suite of applications we offer


Our recruitment team understands the records management and technical development spaces better than the competition because our team actively works in this space, alongside our clients. We understand what it takes to be successful in this industry, both in skill set and personal traits, and will help you find the best fit for the role and your organisation. We service organisations Australia wide, and regularly recruit for the following roles;

  • Records & Information Management professionals
  • SharePoint & Application Developers
  • Solution Architects
  • ICT Project Managers

Meet some of our Australian records and information management specialists.

With over 50 years’ experience in the information management arena.



Executive Director

As co-founder and Executive Director at Miktysh, Michael is entrepreneurial by nature and has a deep understanding of the IT and records management sectors. Michael leads, in conjunction with the board, our vision, mission and overall strategic direction.



Business Development Manager

Chad is an experienced BDM with a proven track record in generating business growth. Having started his career in technical IT roles, Chad found his passion for customer success and is a key member in ensuring our clients receive maximum value.



Operations Manager

Raelene is an experienced professional with expertise in all facets of information management including eDRMS implementation, management and enhancement. She is an experienced administrator of TRIM / Content Manager, SharePoint Online, Office 365 and Microsoft Teams.



Business Analyst

Michelle is a strategic, knowledgeable professional with vast experience designing, implementing and delivering SharePoint and RecordPoint solutions. She is a skilled project manager, with an unwavering ability to drive complex projects through to completion.



Project Manager

Katherine is a result focused business technologist with a wealth of experience in IT project management roles. Katherine has proven performance in TRIM 7/RM8/Content Manager 9 administration, user training and development of support services.



Lead Technical & Business Consultant

Kylie is a skilled technical consultant, project manager and trainer. With considerable working knowledge of the various software and services we offer, Kylie is our go-to gal for implementation, upgrades, configuration and special projects.



 Marketing Coordinator

Carmen is an experienced Digital Marketing Specialist with a strong software and technology industry background. Carmen is dedicated to delivering quality content that adds value and keeps people informed about the ever-changing landscape of the information management industry.

A few of our valued and well-known clients.

Brisbane City Council
Charles Darwin University
Griffith University
South Bank Parklands
Roma Street Parkland
Queensland Government
Queensland University of Technology
Miktysh Records Management Award BRW - Micro Focus Content Manager Support
Miktysh Records Management Award - HP TRIM Support
Miktysh Records Management Award Deloitte
Information Management Award
Telstra Business Award for Records Management Strategy
Award Records Management Strategy - best office 365 apps
Award Records Management Services Australia
Technology Award for Records Management Brisbane
Technology Award for Records Management Brisbane