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Video: Social Media Archiving and the Evolution of Customer Service
With this shift, regulators and legislative bodies are beginning to understand the importance of keeping a complete and thorough archive of interactions on social media, and as a result, have mandated social media archiving.
During this one-hour webinar we take a look at the evolution of social media’s role in how businesses communicate with their customers, protecting the privacy of customers’ data and records management in an ever evolving environment. We examine a social media archiving tool called Brolly, that was built with Australian government recordkeeping compliance in mind. Tune into this free webinar to join the discussion.
- Social Media’s role in changing customer service engagement strategies
- The balance between being open and being private, how platforms can enable this
- Protecting your organisation and your citizens privacy, data and personal information
- Record management in a private, changing medium
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