Micro Focus Content Manager Support
Ongoing, monthly and annual Micro Focus Content Manager support packages. Numerous options available to meet varying needs, from bulk hours to an entirely managed service for your records management system.
Better Budget Management
Attracting, hiring and retaining staff with a highly specialised, technical skill set is expensive, and often organisations don’t require a full time resource, or their need fluctuates. Benefit from our economy of scale, lower cost structure and blend of technical and function specific expertise.
Improved eDRMS Security
Many organisations are unaware of major gaps in their system’s security. Our Health Check and ongoing advisory services will allow you to ensure your data and intellectual property are secure and only accessible to the appropriate individuals.
Increased Efficiency With Flexible Resourcing
Many records management and IT teams are operating at their maximum capacity. Our support services offer organisations the agility required to be able to quickly implement version and patch upgrades without impacting daily operations.
Qualified Advice to Drive Compliance
Our team of experts are knowledgeable with real world records management experience, to provide you with the expertise required to ensure your processes are aligned with legislation and best practice.
Expertise at Your Fingertips
We provide clients with technical
expertise as well as records management
advice relating to legislative requirements
and industry best practice.
Drive User Engagement
We fully manage the administration and optimisation of your Content Manager environment to ensure peak performance to drive user engagement.
Reduced Operational Risk
We assume the responsibility of managing your eDRMS, including system restoration during planned or unplanned outages, as well as disaster recovery.
Stay Focused On Your Core Business Operations
Let our team manage the health of your eDRMS whilst you focus on your core business.
Managed Service for Micro Focus Content Manager
Our managed service program takes away all the challenges related to running an effective and efficient Content Manager environment and is ideal for organisations who do not have the time or in-depth technical knowledge to undertake the many tasks required to maintain and optimise their system.
With this service, our team of Content Manager specialists and records management professionals proactively manage your system to ensure optimal performance. This includes;
- Dedicated help desk and support portal
- Unlimited technical support
- Records management advice including legislative compliance
- An always current system with unlimited technical patch and version upgrades
- Annual health checks to ensure your information and records management processes are aligned with operations and legislation
What Our Clients Have to Say.
“The Managed Services package is a great value for money for our organisation. Miktysh have completed a health check on our system and the results of this check was an in-depth review and resultant report we have been able to submit to senior management. We are in the process of commencing a technical upgrade of our system, which is also included in our package, and to date the support received in the setting up of this upgrade by the staff at Miktysh has been exceptional. All staff we have had interactions with have been very accommodating and possess a high standard of knowledge. The response times to requests for information/service enquiries have been well within the specified contractual timeframes.”
Manager, Records & Information Management
Legal Aid Queensland
Our records management system was due to reach end of life for its vendor support. With limited in-house technical knowledge required to upgrade our records management system, we entered into a managed service arrangement with Miktysh. Miktysh has since upgraded our records management system to the latest version and have provided regular ongoing maintenance and support activities. Through the managed service arrangement, Miktysh have been very responsive to our requests and have ensured we have a stable platform for one of our key systems. For someone considering entering into a managed service arrangement for their electronic document and records management system, we recommend they contact Miktysh as a vendor of choice.
Manager Information and Technology
Office of the Health Ombudsman
Records & Information Management Services.
Miktysh is a multi-award winning, national team of business consultants who deliver strategic solutions that enable simple and effective management of records, information and enterprise content. Our services include;