HP TRIM Support Packages

Ongoing, monthly and annual HP TRIM support packages. Numerous options available to meet varying needs, from bulk hours to an entirely managed service for your records management system.

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HP TRIM Support.

HP TRIM has been rebranded Micro Focus Content Manager. Our flexible HP TRIM support packages drive maximum value for our clients.

Smarter Use of Budget

Attracting and retaining staff with a specialised, technical skill set is expensive and organisations don’t always require a full time resource, or their need fluctuates. Benefit from our economy of scale, low cost structure and blended technical and functional expertise.

Better System Security

Many organisations are unaware of major security issues with their system. Our Health Check and ongoing support services will allow you to ensure your information and intellectual property are secure and only accessible to the appropriate parties.

Flexible Resourcing

Many IT and records management teams are already operating at their maximum capacity. Our support services offer organisations agility to be able to quickly implement version and patch upgrades without impacting day-to-day operations.

Knowledgeable Advice to Drive Compliance

Our team is qualified with real world records management experience, to provide organisations with the expertise required to ensure processes are aligned with legislation and best practice.

Blended Expertise On-Demand

We provide clients with a blend of technical expertise and records management advice relating to legislative requirements and industry best practice.

Improve User Engagement

We fully manage the administration and optimisation of your Content Manager environment to ensure peak performance to drive user engagement.

Reduced Operational Risk

We assume the responsibility of managing your eDRMS, including system restoration during planned or unplanned outages, as well as disaster recovery.

Focus On Your Core Business

Let our team manage the health of your TRIM/Content Manager system whilst you focus on your core business.

HP TRIM Support Options.

Our support packages align clients with our team of experts to provide technical support for TRIM/Content Manager users, and best practice records management advice. We offer a variety of options to meet various operational and budgetary requirements, from support block hours to a proactively managed service, or fully outsourced support.

Responsive Block Support Hours

Block support hours are ideal for clients who want the ability to call on support when they need it, with no restrictions on use. Clients enjoy access to our dedicated support portal and an enhanced response time service agreement.

With unlimited flexibility on the use of support time, clients are able to undertake project activities with their hours or call on our specialist support team, at any time during business hours, to seek advice on their records management processes or system configuration.

Managed Service for TRIM, now called Content Manager.

Our managed service program takes away all the challenges related to running an effective and efficient Content Manager environment and is ideal for organisations who do not have the time or in-depth technical knowledge to undertake the many tasks required to maintain and optimise their system.

With this service, our team of Content Manager specialists and records management professionals proactively manage your system to ensure optimal performance. This includes;

Unlimited technical support through a dedicated help desk and support portal
An always current system with unlimited technical patch and version upgrades
Records management advice including legislative compliance
Annual health checks to ensure your records management processes are compliant and optimised

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